139 versus 13.
That’s the jump in the number of AI tools for employee work, including various use cases, that Amex GBT evaluated in the last year versus the year before.
In corporate travel, where rules, policies and legalities are paramount, AI tool use can’t be a freewheeling scenario.
An Amex GBT review committee initially met weekly, but chief privacy officer and senior counsel Sheena Varma said that process has been streamlined so the committee doesn’t have to meet as often.
Critics sometimes accuse the corporate travel industry of being slow-moving, but when it comes to employee AI usage, it certainly can’t be like the early days of Airbnb and Uber where the mantra seemed to be move fast and break things.
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Travelers move among social feeds, search, AI tools, reviews, and supplier sites — often chasing several possible trips at once. New research from Skift Research and McKinsey & Company on what that means for operators.
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