What an Identity Crisis Taught Me About Leadership

At the highest levels of travel and hospitality, the most important conversations are rarely happening on stage.

They’re happening behind closed doors – in rooms where leaders can speak candidly, test ideas, challenge assumptions and share what’s actually happening inside their organizations. Not the polished version. The real one.

We’re seeing this shift play out clearly across our community. Later this month in Bangkok, our inaugural Asia Global Leadership Exchange will convene senior women leaders from across the region for a day designed intentionally around trust, discretion and peer-level dialogue. The format is not just about panels. It’s about perspective and the kind of insight that only surfaces when context doesn’t need to be explained.

But this isn’t limited to one room or one region.

At the Women Leading Travel Forum in June, we’re building for the same kind of exchange – bringing together executive women from across the global industry for conversations that move beyond ideas into real-world application. And throughout the year, we’ll continue that momentum through regional leadership exchanges across North America and the UK, alongside a growing slate of virtual programming designed to connect our global community in more consistent, meaningful ways.

Because as the industry faces increasing complexity – across markets, technology, talent and customer expectations – the value of these spaces is only increasing. Leaders don’t need more information. They need sharper perspective, honest dialogue and trusted rooms to work through what’s next.

That’s what we’re building. And it’s where some of the most important conversations in travel are now happening.

– Elisabeth Segura
Strategic Content Senior Manager

Based in Fort Worth, this leadership role sits at the intersection of sales, operations and partner experience, driving performance across agency support teams and contact center strategy. It’s an opportunity to shape how commercial strategy is executed at scale while elevating both partner and customer experience.

Women Leading Travel provides executive women in the travel and hospitality industry a place where they can unite, educate and inspire one another — a trusted community of like-minded executive professional women.